Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and process your personal data through this website and other digital platforms we use, and how we comply with current legal obligations in this matter. Your privacy is important to us, and we are committed to protecting and safeguarding your privacy rights. For any communication related to this Privacy Policy, please contact us through the means provided on our website.

2. Collection and Processing of Personal Data

Considering the wide range of physical and digital means through which you may contact us, we may collect personal data in various ways and for different purposes.

• Through electronic contact methods, such as email, contact forms, comments, and messages on social media platforms or messaging and calling platforms, your data is stored solely to respond to contact requests, process orders, and, where applicable, monitor the quality of customer support services.

• Through browsing our website, and as a common internet practice, we may collect anonymous data identifying your IP address, internet browser, visited pages, and other preferences through the use of cookies. Cookies are small files downloaded to your device that allow measurements, settings, and additional features. Their use is optional, but some functionalities may not function properly without them.

• Whenever we process an order, we record your data for proper billing and delivery.

• If we use analytics platforms, online advertising, email marketing, or other customer communication and interaction platforms, we may collect specific personal data or general aggregated and anonymous data related to these interactions, including delivery, reading, and action data related to advertisements, links contained in messages, interactions with features and action buttons, among others.

Depending on the platforms we use, we rely on subcontracted partner entities and companies in areas such as accounting, IT and software development, marketing, or transportation, which help us manage our business professionally. These partner entities also have their own privacy policies that comply with data protection legislation.

Some international platforms, such as those operated by Meta (Instagram, Facebook, and WhatsApp) and Alphabet (Google, Gmail, YouTube, etc.), may also collect and process your data under their respective business models. These entities have their own independent privacy policies, which are international in scope and are not managed or controlled by us. You may contact these organizations to learn more about how they manage your data.

Except for interactions necessary for the legality, sustainability, and proper functioning of our activities, we do not transfer or sell any personally identifiable data to third parties.

3. Consent

Your consent is very important to us. During various interactions and communications with us, you may be asked to consent to this Privacy Policy. By doing so, you grant permission for the processing of your personal data for the identified and selected purposes. You may withdraw your consent at any time.

4. Purpose of Data Processing

The personal data we collect varies in purpose depending on the means and manner in which it is obtained. In general, your data will be processed for one of the following purposes:

• Provision or delivery of orders, goods, or services;

• Communication and marketing initiatives;

• Billing of purchased products or services;

• Statistical and technical analysis aimed at improving service performance;

• Clarification of inquiries, quotations, management of suggestions, complaint handling, and all other customer/user support initiatives and interactions between the parties.

Regarding cookies, they may serve the following purposes, processing activities, and settings:

• User account-related cookies: If you create an account with us, we will use cookies to manage the registration process and general administration. These cookies are usually deleted when you log out; however, in some cases, they may remain to remember your website preferences.

• Login-related cookies: We use cookies when you are logged in so that we can remember this action. This prevents you from having to log in every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure access only to restricted areas.

• Website preference cookies: To provide the best browsing experience, we allow you to define and remember your preferences for how the website operates, so this information can be recalled whenever you interact with a page or feature.

• Form-related cookies: When you submit data through forms, such as those on contact pages or comment forms, cookies may be set to remember user details for future correspondence.

• Newsletter-related cookies: If the website offers newsletter subscriptions or other notification systems, cookies will be used to determine and remember who should receive certain notifications.

• Survey-related cookies: We may conduct surveys and questionnaires to collect useful information, understand our users better, or improve our tools. These surveys may use cookies to remember participants or provide accurate results after page changes.

5. Data Retention and Security

The personal data of customers and other users is retained for the period necessary to fulfill the purposes for which it was collected, and for the period required to comply with tax, legal, and judicial obligations under the law. Once these purposes are no longer fulfilled, the data will be permanently deleted or anonymized, so it can no longer be considered personal data, as it is no longer identifiable. Although data management through IT systems and transmission over the internet cannot guarantee complete security against intrusion, we, together with our service providers and partners, make every effort to implement and maintain physical and digital security measures to protect your data in accordance with current regulations.

6. Customer/User Rights

We guarantee the rights of customers and users as data subjects. At any time, you may exercise your rights of Access, Consent, Rectification, Erasure, Restriction of Processing, Portability, Complaint, and Objection to the processing of your personal data by requesting their implementation through the provided contact details. If you exercise any of these rights, we will analyze your request and respond within 30 days. Please note that changes in data management conditions may create limitations in how we communicate with you, whether through the services we provide or the information we supply, both personal and digital, via electronic applications and our website. We also emphasize that there are fiscal obligations related to billing data management that cannot be altered or deleted under Portuguese accounting and business legislation.

7. Changes to the Privacy Policy

This Privacy Policy may be changed at any time without prior notice. Any such changes will be prominently published on the website for the convenience of customers and users.